FAQ /Information

Do I Have The Right To Select The Shop That Will Repair My Vehicle?

It's your car, your choice! We recommend you select a repair shop that will be an advocate for you, the vehicle owner. One who uses manufacturer recommended repair procedures and parts. This assures the repairs are done based on approved repair methodology of your vehicle manufacturer.

 

How Long Will It Take To Repair My Vehicle?

We understand the importance of returning your vehicle to you. It is never easy to be without your vehicle, but we strive to make it as simple and hassle free as possible. The repair time depends on several factors. The extent of damage, availability of parts and insurance approval all effect your repair time. Occasionally delays occur that are unexpected such as hidden damage or parts shipping. We will give you an expected out-date providing we do not run into any parts or supplement issues. Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle. The repair time depends on several factors.

 

Why Can’t I Get An Estimate Over The Phone?

There are many factors that can greatly effect estimated repair costs. Parts prices and repair time are determined by professional estimating software. Repairs often have hidden structural or frame damage that is not visible and may also need wheel alignment. Our expert staff will provide a thorough, accurate estimate after carefully examining your vehicle.

 

Where Do I Get My Claim Number?

Claim numbers are issued by your insurance company at the time you report your accident. Write your claim number down and bring it in with you when you come in to begin the repair process, we will handle the insurance negotiations for you. If you do not have your claim number contact your insurance representative, or we will contact them for you.

 

How Do I Log In To Your Website To View My Information?

To log in to our website simply click the customer log in button and enter the Repair Order Number (RO#) you were given by the shop. The Repair Order Number (RO#) is located on your paperwork. Contact us for assistance.

 

What is a "Direct Repair" Shop or DRP?

A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. For your convenience, when you use a preferred shop, the repair process is streamlined. You don't have to be hassled with getting estimates. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repair.

 

Do I Have To Pay a Deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

 

Who Do I Pay My Deductible To?

If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

 

What Are Betterment Charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

 

Will The Parts Be Ordered Before I Drop Off My Vehicle For Repairs?

We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

 

If My Vehicle Frame Is Damaged Is It a Total Loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

 

Can You Match The Paint Color On My Vehicle?

Yes. Today's modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system available and constantly upgrade our technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

 

Can I Get Other Service Work Done While My Vehicle Is In The Shop?

Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.

 

How Can I Get a Rental Car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

 

How Will I Know When My Vehicle Repair Is Completed?

You will be notified when your vehicle is ready to be picked up. You can also check this website. The Vehicle Repair Status is displayed on your customer information page. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.